StoneSwap Studio — Terms of Service
Version 2026-10-23 · Effective: 2026-10-23
These terms are the agreement between StoneSwap Inc., 21 King St W, Suite 6, Hamilton, Ontario L8P 4W7, Canada ("StoneSwap", "we", "us") and the business that signs up for StoneSwap Studio ("you"). StoneSwap Studio is the branded online design visualizer we build and run for you (your "Studio"), together with its management portal (the "Portal"), showroom kiosk mode, and our support (together, the "Service").
By clicking "I accept", paying a StoneSwap payment link, or using the Service, you agree to these terms on behalf of your business.
The short version
- You pay the plan price you signed up for. You can cancel any time; it stops at the end of the month (or year) you already paid for.
- No late fees, no interest, no collection charges. If a payment fails we let you know, and the visualizer pauses until it is sorted out.
- Your leads, customers and data belong to you. You can export them, including after you leave.
- Your logos, product photos and product info stay yours. We only use them to run your Studio and show your products.
- Designs are AI illustrations to help customers imagine a project. They are not quotes, measurements or plans.
- If we ever close your account without cause, we give you 30 days' notice and refund what you paid for and did not get to use.
1. Your account
You will keep your Portal logins private and your contact and billing details up to date. You are responsible for what people you invite to your Portal do there. Tell us at [email protected] if you think someone got into your account without permission.
The Service is for businesses, not personal use.
2. What we provide
We build, host and maintain your Studio on your .studio web address (or your own domain), load your products, keep the software up to date, and help you through the Portal and by e-mail on business days. We work hard to keep the Studio online, but like any website it can occasionally be down for maintenance or because of a problem with one of the providers we rely on (hosting, AI models, e-mail and payments). Unless we have signed a separate agreement with you that says otherwise, we do not promise a specific uptime.
Your Studio shows a small "Powered by StoneSwap" credit.
3. Designs made with AI
Designs are created by AI from a customer's photo and the products they pick. They are illustrations to help people imagine a project. They can get details wrong (size, colour, pattern, layout, site conditions), so they are not measurements, quotes, plans, engineering or professional advice. Customers should always confirm product choices and quantities with you or another professional, and with real samples, before buying or installing. The Studio shows a short note saying this, and we ask you to leave it in place.
The Studio runs automatic safety checks that refuse inappropriate photos and requests. They catch almost everything, but no automatic check is perfect.
4. Plans and designs
Your plan, its price, how many designs it includes and how many products it can show are what you agreed when you signed up (on your payment link, checkout page or invoice) and are shown on the Billing page of your Portal. The current list prices are at the end of these terms.
- Monthly plans include a set number of designs each month. Unused monthly designs do not roll over.
- Yearly plans include the year's designs up front, to use any time during that year.
- Extra designs (top-ups) can be bought in the Portal if you run out. They are used after your plan's designs and are good for 6 months.
- What counts as a design: one finished design uses one design. If a design fails because of a problem on our side, it is given back. Requests refused by the safety check are grouped: every 5 refused requests count as 1 design, because the check itself costs us AI time.
- You control the limits in your Portal (for example, how many free designs a new visitor gets, or turning on sign-in). Designs used under the settings you choose count toward your plan. We are happy to help you set them.
5. Payment
Card payments are handled by Stripe; we never see or store your full card number. Charges appear on your statement starting with "DESIGNS". Monthly plans renew automatically each month, and yearly plans each year, until you cancel. Prices are in U.S. dollars unless your invoice says otherwise, and sales tax is added only where the law requires us to charge it.
If a payment fails, we will retry it and let you know. If it is still not paid after a few days, rendering on your Studio pauses until the payment goes through. Nothing is deleted, and there are no late fees, no interest and no collection charges.
If you think a charge is wrong, e-mail [email protected] and we will sort it out with you. Please contact us before disputing a charge with your bank.
Price changes: we will tell you at least 30 days before any price change affects you, and you can cancel before it takes effect. A price you have already paid for (for example a yearly plan or a prepaid batch of designs) does not change for the period you paid.
6. Cancelling and refunds
You can cancel any time from your Portal or by e-mailing [email protected]. Your plan keeps working until the end of the period you have already paid for, and you are not charged again. Because the AI work and product setup are paid for by us when they happen, the current period, designs and setup fees are not refunded when you cancel. If something has gone wrong, talk to us; we would rather fix it.
When your account ends, your Studio goes offline. You have 30 days to export your leads, designs and settings from the Portal (we will help if you ask), and we delete your data within 90 days after that, apart from billing and legal records we must keep and short-lived backups that expire on their own.
If you registered your .studio address through us and your account is paid up, we will transfer the address to you for free if you ask within 30 days.
7. When we can pause or close an account
We may pause or close an account if it is used for something illegal or abusive, if it puts the Service or other customers at risk, if payment is not made, or if these terms are seriously broken. Where the problem can be fixed, we will tell you first and give you a reasonable chance to fix it.
If we decide to close your account without any of those reasons, or we stop offering the Service, we will give you at least 30 days' notice and refund the part of your plan, prepaid designs or extra designs that you paid for and did not get to use.
8. Your data and leads
The leads, customer accounts, photos and designs collected through your Studio belong to you. We look after them for you, only use them to run the Service for you, and do not sell them. We do not use your customers' photos or designs to train AI models. Our Privacy Policy for Business Customers (including its Data Processing Terms) explains how we protect this data and which service providers we use.
When you follow up with leads, you are responsible for doing it the way the law expects (for example, respecting unsubscribe requests). The Studio comes with standard privacy and terms pages for your visitors; you can review and adjust them in your Portal.
We may use anonymous, combined statistics about how the Service is used (for example, total designs per day) to run and improve it, as long as they do not identify you or your customers.
9. Your brand and products
Your logos, trademarks, product photos and product information stay yours. You let us use them to build and run your Studio and showroom kiosks, and to show your products where you allow it in your Portal (for example, to dealers who sell your products, or on StoneSwap.ai). Designs customers already made with your products can stay in their saved projects. You confirm you have the right to give us the materials you send us. If you want an item taken down, tell us and we will stop using it in new designs.
We may list your business name and logo as a customer on our website and in presentations. If you would rather we did not, e-mail [email protected] and we will stop. We will never quote you or publish your numbers without asking first.
10. Fair use
Please do not use the Service for anything illegal or abusive, upload inappropriate or infringing content, try to get around the safety checks, copy or resell the software, use bots to generate designs, or use other brands' product images outside the Studio.
11. Who owns the software
We own the StoneSwap software, design engine and everything we build to run it. You own your brand, your products and your data. If you send us ideas or suggestions, we may use them to improve the Service.
12. Confidentiality
Each of us will keep the other's non-public business information private and use it only for the Service.
13. Limits on responsibility
We provide the Service as it is and do our best to keep it working well, but we cannot promise it will be perfect or never be down. To the extent the law allows:
- neither of us is responsible to the other for indirect losses, such as lost profits or lost business; and
- each of our total responsibility to the other under these terms is limited to the amount you paid us in the 12 months before the claim.
These limits do not apply to fraud, to deliberate wrongdoing, to amounts you owe for the Service, or to anything the law does not allow to be limited.
If someone makes a legal claim against us because of the materials you gave us or the way you used your leads, you will cover that claim. If someone claims our software itself infringes their rights, we will cover that claim.
14. Changes to these terms
We may update these terms from time to time, for example to keep prices current or to make them clearer. If a change takes away any of your rights or adds to what you owe, we will tell you at least 30 days ahead and it will not apply to you until you accept it; until then your current terms continue, and you can cancel instead. Changes that only help you, or are needed by law, apply when posted. The current version is always in your Portal and at stoneswap.studio/tenant-terms.
15. Signed agreements
If you and StoneSwap have signed a separate agreement (such as a statement of work), it takes priority over these terms on anything it covers.
16. Disputes
If there is ever a problem, let us know and we will talk it through and try to sort it out directly first. If we cannot, these terms are governed by the laws of Ontario, Canada, and disputes go to the courts of Ontario.
17. Everything else
These terms (with the Privacy Policy for Business Customers and anything we have signed together) are the whole agreement between us about the Service. If one part turns out not to be enforceable, the rest still applies. Either of us may transfer this agreement to a business that takes over our company or the relevant part of it. Notices to you go to the e-mail on your Portal account; notices to us go to [email protected]. Neither of us is responsible for delays caused by things outside our control, such as major internet or provider outages. These terms are in English; a French version is available on request at [email protected]. Les parties ont expressément demandé que la présente convention soit rédigée en anglais.
Prices (as at 2026-10-23)
Your payment link, checkout page or invoice shows the exact deal you signed up for, and that is what applies to you. Standard prices, in U.S. dollars plus applicable tax:
- Cornerstone: $299 a month, or $3,049 a year. Up to 30 products, 300 designs a month (3,600 up front on the yearly plan), one showroom kiosk.
- Keystone: $499 a month, or $5,089 a year. Unlimited products, 500 designs a month (6,000 up front on the yearly plan), showroom kiosks included.
- Capstone: yearly, priced by the number of designs bought for the year. Unlimited products and kiosks.
- Setup: $1,500 one time, unless your link or invoice shows it reduced or waived.
- Extra designs: $1.00 each, minimum 10, good for 6 months.
- Customers who signed up on an earlier price keep the price they signed up for.
StoneSwap Studio Terms of Service · Version 2026-10-23 · StoneSwap Inc., 21 King St W, Suite 6, Hamilton, ON L8P 4W7, Canada · [email protected]